1.Physical address is necessary, please DO NOT leave P.O box as DHL/Fedex cannot delivery.
2.DO NOT authorize DHL/Fedex to leave your package at front door at any circumstances.
This may cause packages lost.
3.As Aliexpress needs 6-24 hours for payment verification, we will ship the hair within 24hours after the
payment clear. It will take 2-5 working days to deliver.
30 Days No Reason Return Policy
30 Days no reason return policy is available for unused items, Sunper Queen accept for return and exchange for reason such as wrong selection, improper length or styles.
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The following suggestion provide the general guidance for the care of human hair products. Each hairstyle maybe vary, please consult to your hairstyle for specific instructions if you are first time user.
Ⅰ. Gently remove any tangles before shampoo. If the hair is excessively tangled, you can use a conditioner spray. Always use or one specifically for chemically treated hair.
Ⅱ. Rinse your hair with warm water, apply a small amount of shampoo on your fingers, gently apply shampoo to your hair and stroking downwards from the weft base to the ends. Don’t twist it, scrub to rub the hair.Use the shampoo sparing.
Ⅲ. Rinse thoroughly with warm running water until the water runs clears When clean. Be sure to rinse until all shampoo is removed, as improper rinsing can cause damage.
Ⅳ. Just like your own hair extensions needs to be cared after shampooing to maintain healthy shine and promote styling.
Ⅴ. Put a small amount of conditioner on your hands and gently apply to the hair and let stand for 5 minutes. Rinse thoroughly with warm water. Use a towel to absorb excess water gently.
Tips: Please keep the weft from water when you wash the hair just hold the weft and press the hair repeated gently, do not rub and comb the hair when it is still wet.
Q: Will it shed and tangle?
A:Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with a wide-tooth comb.
Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil &dirt build-up, salt
water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo
&conditioner to wash hair twice a week.
Q: Can I dye it to another color and make another style?
A: Yes, our hairs are 100% human hairs can be dyed, bleached and permed. However, frequently dyed and permed will do
harm on hairs, even destroy hairs. Please do not do this frequently.
Q: Why there are short hairs on the weft?
A: When hairs cut from donors, it is a bundle of long hairs and no weft. A length of hairs needs to be folded for sewing weft.
That is why there are short hairs by one side. Please don’t worry about this, it will not impact hair looking, and will not
influence on hair using and quality.
Q: Is every strand of hair the same length?
A: Our hair is 100% human hair, cutting from young donors. As our own hairs, a real human hair is not possible to grow the
exact same length of every single strand. That is why human hair ends are always thinner than the top. Please fully
understand and consider before placing an order.
Q: How to measure hair length?
A: For wavy hair, please stretch it to straight, then make the measurement.