1. Due to different measuring method, the measuring errors within 3 cm are inevitable and acceptable;
2. Colors on your computer monitor or mobile may differ slightly from actual product colors depending on your settings.
3. Patterns of the bag may have a little different due to different producing time and different producing batches. The inner material may be different. We will deliver the product in a random way.
4. It is normal that leather smells at first. Putting the bag outside for a few days would make the smell dissipate.
Note 1 : Due to different producing batches or different measurement methods, there may be deviation of 1cm—3cm for items. Internal material or pattern may not be the same.
Note 2: Colors on your computer monitor may differ slightly from actual product colors.
Make sure your receiving information are all correct.
Contact Name, Address, Zip Code, Mobile, Tel MUST BE FILL IN CORRECTLY.
Russian friends, please write down your Full Name
1. We accept Alipay, West Union, TT. All major Credit Cards are accepted through secure payment processor ESCROW.
2. We declare item a lower value, in order to avoid the buyer’s tax. However, different countries for different tax rate, so if any tax then the buyer is responsible for it.
1. We will send the items within 0-5 days once your payment is completed.
2. If you choose the mode of transport is free shipping, we will choose the most economical mode of transport, such as Epacekt and China Post, not limited to AliExpress Standard Shipping.
3. Notice: Delivery time depends on destination and other factors, If you don’t receive the item after 45 days, please contact us, we’ll investigate and solve the delivery problem.
Return & Exchange
When you receive the goods found damaged in transit or product quality problems, please send us photos and suggestions. After-sale customer service will contact you shortly.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoForSwag (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.goforswag.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.